Frequently Asked Questions (FAQs)

1What areas do you cover?
We cover London and areas within the M25.
2What are your business working hours?
We provide cleaning services, seven days per week, 24 hours per day, including Public and Bank Holidays (subject to advanced booking).
3What are your office working hours?
Our office is open Monday- Saturday 9am-6pm and Sunday 10am-4pm.
4Are you fully insured?
Yes. We have both Public Liability Insurance and Employer Liability Insurance.
5How do we pay you?
Commercial customers are invoiced every month. Domestic customers can be billed on a monthly basis or a weekly basis or the cleaners can be paid at the conclusion of each visit. It is entirely up to the customer to decide what suits them and their circumstances best.
6Do you supply everything required?
As a general rule, yes. We supply all equipment and materials required to carry out the task. An allowance for these is made in the initial costing exercise we carry out. We can also supply consumables such as bin liners, black sacks, toilet rolls, soap and all the required dispensers. However, as the demand for these changes over time we bill these items separately as and when they are supplied. Many cleaning firms will build the cost of these into their quotes, which means they have to estimate their usage over a period of time. These estimates are invariably over estimated which means the customer ends up paying more than they actually need to. The supply of equipment and materials applies to all work undertaken by Prixtine Cleaning Services whether it be commercial contract work or domestic work.
7Whats the difference between normal cleaning and deep cleaning?
A normal weekly clean will take on average 1 hour whilst a deep clean can take between 3 - 6 hours and involves more cleaners depending on the size of the building. With deep cleaning all surfaces, woodwork, sills doors etc. will be wiped down with a cleaning solution whilst in a normal clean they will probably be dusted. With a deep clean furniture that can be moved will be moved whilst in a normal clean this is only done periodically.
8Do you pay your cleaners the minimum wage?
No. All our cleaners are paid well in excess of the minimum wage. The actual rate varies according to the area in which they are employed, the time of day or night they work and the type of job they are doing. Some tasks such as builders cleans attract quite high rates of pay.
9Can I change the date of my clean?
We aim to be as flexible as possible but please try and give us at least 24 hours notice.
10How much notice do I have to give to cancel a clean?
We request at least 24 hours notice, if less than 12 hours we would require half of the cost of the clean.